“What I value most about working alongside Susan are her passion and professionalism. Susan has in depth expertise in organisational change and brings clarity and structure to what can seem a horribly complex change programme. Valuable expertise to have in the current times.”
Kelly Drewery, Senior Consultant, Employer Reputation and Employee Engagement, Penna
“Susan is a highly experienced and professional senior consultant, with an engaging and personable approach. She possesses deep organisational insight, and offers compelling, fit for purpose, strategies to support companies through the complexities of organisational change and all aspects of employer branding.”
Nigel Jones, HR Technical Partner, Royal Bank of Scotland
“Susan is a very professional consultant who brings a combination of deep expertise and and broad understanding of business”
Top qualities: Personable, Expert, High Integrity
Grahame Russell, Change Associates
“Susan provided a large scale of HR knowledge and insights at a press meeting arranged in Helsinki. Her views and conclusions brought a fresh angle in public discussion around HR and managing. Thank you Susan!”
Top qualities: Great Results, Expert, Creative
Leena Rantasalo, Communications Director, Varma Group
“Susan displays great visionary leadership. She is able to communicate and inspire clear strategic thinking which enables and encourages others to think beyond the obvious or tried and tested to achieve positive change and continuous improvement.” October 25, 2009
Gordon Laird, Head, Employee Proposition, The Royal Bank of Scotland Group
“Susan has a calm and controlled style of facilitation that is based on detailed background preparation with her clients. This allows her to collaborate with ease using her knowledge and understanding of the issues at hand. Susan also brings her extensive working experience into these scenarios to assist with workable solutions and will challenge sufficiently to ensure these are well thought through. A real asset to have in working through strategies and developing business plans in today's changing climate.”
Top qualities: Great Results, Personable, High Integrity
Karlynn Sokoluk
“Susan is a very professional HR person with both strong academic and practical aspects to her work, she presents well, is extremely diligent and delivers!”
Neil Roden, Group HR Director, RBS Group
“I worked with Susan when I was Group HR Communications manager at RBS. During that time Susan was creating a governance structure for managing our global HR policies. She facilitated a number of stakeholder forums of which I was an attendee. This was a highly complex piece of work which enabled the organisation to successfully manage how it flexed its HR approach across local markets.”
Cami Joerin, Internal Communications Director, UffindellWest
“Susan is one of those professionals who can combine academic insight with deep business skills. Her expertise and corporate experience is in key areas - internationalising HR, corporate reputation and branding, merger integration and so forth. I have always found her writing, ideas and frameworks very powerful and valuable.”
Top qualities: Expert, High Integrity, Creative
Paul Sparrow, Professor International Human Resource Management, Lancaster Business School
“Susan chairs the HR and Internal Communications Special Interest Group Steering Committee of The Financial Services Forum. As such has always been a source of great ideas, as well as a very accomplished speaker, on all aspects of employee engagement, especially within the financial services industry.”
Andrew Porter, Managing Director, The Financial Services Forum
“I worked with Susan in the Employee Relations workstream of the Transition Management programme at Northern Rock. During my time there in this significant change project, Susan & I worked on the implementation of much of the programme and it was a pleasure to work under her guidance and to receive her advice.”
Sandy Batho, Northern Rock
“Susan Hetrick is at the forefront of organisational integration and change. Drawing upon a unique blend of academia and business practice in multinational organisations, Susan is a leader in the science of creating sustainable value through business change. Her practical and ground knowledge and tools are the indispensable component of the change programmes that I have managed and implemented.”
John Moran, Managing Consultant, Policy & Employment, RBS
“Susan was responsible for developing the new global employment framework, a complex task requiring extensive stakeholder management and understanding of different legal, market and cultural requirements across the globe. She managed these complexities very effectively to produce an approach which has helped inform our approach to key policy decisions across the organisation.”
Elsa Critchley, Head of Leadership & Talent, Royal Bank of Scotland
“Susan is a very capable professional who has successfully delivered in corporate and advisory roles. She is a great team player who is an adaptable and capable advisor.
“Susan successfully designed and led the delivery of an HR policy governance framework for the Group. She can be relied on to lead and deliver complex projects across international boundaries.”
Greig Aitken, Group Head of Employee Engagement, Royal Bank of Scotland Group
